Fasta Privacy Policy

1. Data Controller and Contact

For privacy questions or requests, contact info@fasta.com.

2. Personal Data We Collect

• Account and contact data, including name, email address, phone number, login details, and customer role.
• Order data, including recipient mobile number, selected bundle, price, order reference, delivery status, and not-received reports.
• Payment-related data, including payment status and payment reference. Payment providers process payment credentials under their own terms and privacy notices.
• Technical and security data, including IP address, browser or device data, session information, logs, and activity needed to operate and secure the service.
• Support communications and information a customer chooses to provide to us.

3. How We Use Personal Data

• To create and manage accounts, process purchases, deliver bundles, and provide order tracking.
• To verify payments, prevent fraud, investigate delivery issues, and protect the service.
• To provide support, communicate about an order or account, and respond to requests.
• To maintain records, improve service operations, and meet legal or regulatory obligations.

4. Sharing Personal Data

We share personal data only where needed to operate the service, including with payment providers, fulfilment and mobile-network partners, hosting and technical-service providers, customer-support providers, professional advisers, and public authorities where required by law. For example, a recipient mobile number and bundle details may be shared with the fulfilment partner to complete an order.

5. Retention

We keep personal data only for as long as needed for the purposes described in this policy, including account administration, order fulfilment, dispute handling, fraud prevention, and legal or financial record-keeping.

7. Security

We use reasonable technical and organisational safeguards designed to protect personal data. No internet-based service can guarantee absolute security. Customers should use strong passwords, keep access credentials private, and tell us promptly about suspected unauthorised access.

8. Cookies and Similar Technologies

Fasta uses essential cookies and similar technologies to provide secure sessions, remember service choices, and support platform operations. If analytics, advertising, or non-essential cookies are added, this policy and the website consent controls should be updated before those tools are enabled.

9. Your Rights

Subject to applicable law, a person may ask about their personal data, request access or correction, object to or restrict certain processing, request deletion where appropriate, or raise a concern about the handling of their data. Requests can be made using the privacy contact above. We may need to verify identity before responding.

10. Changes to This Policy

We may update this policy to reflect changes in our service, requirements, or data practices. We will post the updated version with a revised effective date and, where required, provide additional notice.