Fasta Terms and Conditions

1. About Fasta

Fasta is operated by Fasta Web Services, of Amasaman, Accra (we, us, or Fasta). Fasta enables customers to purchase eligible mobile data bundles for designated Ghana mobile numbers through participating storefronts.

2. Eligibility and Accounts

• Customers must provide accurate contact and recipient-number information.
• Customers are responsible for protecting their account credentials and for activity carried out through their account.
• We may suspend or close an account where we reasonably believe there is fraud, misuse, a security risk, or a breach of these terms.

3. Orders and Payment

A customer must review the selected bundle, recipient number, price, and other checkout details before paying. An order is submitted when payment is authorised and confirmed by our payment process.

Prices are displayed in Ghana cedis unless stated otherwise. We may correct obvious pricing or product-description errors before fulfilment and will notify the customer where a correction materially affects an order.

4. Delivery and Order Status

Data bundles are sent to the recipient number supplied at checkout. Delivery times are estimates and can be affected by mobile-network availability, third-party fulfilment systems, payment verification, and other operational factors. Customers should keep their order reference and use the available tracking tools to check progress.

5. Customer Responsibilities

• Enter a valid Ghana mobile number and check it before payment.
• Use the service lawfully and do not attempt to interfere with the platform, payments, fulfilment, or security controls.
• Contact support promptly if an order is not received after it is marked processed.

6. Not Received Reports and Refunds

Where an order is marked processed but the recipient has not received the bundle, the customer may submit a report through the available support or tracking process. We may investigate the report with the relevant fulfilment partner. Any refund, replacement, or other remedy will be assessed on the facts of the order and the outcome of that investigation.

7. Availability and Changes

We may change, pause, or discontinue bundles, storefront features, or the service where reasonably necessary for operations, security, legal compliance, or third-party network availability. Material changes to these terms will be posted before they take effect unless immediate change is required for security or legal reasons.

8. Intellectual Property

The Fasta service, branding, content, and software are owned by or licensed to Fasta. Customers may use them only as needed to access the service for personal or authorised business use.

9. Liability

To the extent permitted by applicable law, Fasta is not liable for indirect, incidental, special, or consequential loss arising from use of the service.

10. Governing Law and Disputes

These terms are governed by the laws of Ghana. Before starting formal proceedings, customers should contact Fasta so we can try to resolve the issue.

11. Contact

Questions about these terms should be sent to info@fasta.com.